Refund policy

OAF — Returns & Exchanges Policy

Last updated: May 2026

Our Promise

We put a lot of care into every order that leaves our hands. If something genuinely isn't right — a sizing issue or a defect — we're here to sort it out. Here's how it works.

What We Offer

Size Exchanges — If the fit isn't right, we'll swap it for the correct size, subject to availability.

Store Credit — For eligible returns, we issue store credit valid for 12 months, redeemable on any future OAF order.

We do not offer cash refunds or refunds to the original payment method under any circumstances.

Exchange & Return Window

You have 15 days from the date of delivery to raise a request. Anything after that will not be accepted.

Conditions

To be eligible, your item must:

Be unworn, unwashed, and unaltered
Have all original tags and packaging intact
Be accompanied by your order number or proof of purchase

What Cannot Be Returned or Exchanged

Sale or discounted items
Items that have been worn, washed, or damaged through use
Items missing original tags or packaging
Gift cards

Defective Items

If you receive a damaged or defective item, please email us within 48 hours of delivery with your order number and a clear unboxing video and photos of the item and its packaging. We'll arrange a reverse pickup and either send a replacement or issue store credit—your call.

How to Raise a Request

Email us at info@getoaf.in within 15 days of delivery
Share your order number, item name, reason, and photos if relevant
We'll get back to you within 2 business days with next steps

Pickup & Shipping

We offer reverse pickup for most pincodes. If yours isn't serviceable, we'll ask you to self-ship the item to us—shipping costs in that case are to be borne by you, except when the issue is on our end.